Here's what you can expect next:

  • Confirmation Email:

    You'll receive a confirmation email shortly with all the details of your appointment. Please check to ensure that the date and time are correct.

  • Preparation Tips

    In the email, you'll also find some tips on how to prepare for your treatment to ensure the best possible results.

  • Reminder:

    We'll send you a reminder the day before your appointment, just to make sure you have everything you need and to confirm your arrival time.

Got some questions?

What happens if I need to change my appointment?

Life is unpredictable, and we understand that plans can change. We're committed to providing the best possible service to all our clients and maintain a fair access policy to our experienced team. Here's how you can manage changes to your appointment:

  • More than 24 hours before your appointment: You are welcome to amend your booking online, or you can reach out to us at 02 8999 9691 for assistance.
  • Within 24 hours of your appointment: Our standard cancellation policy will apply.

Thank you for your understanding, and we look forward to crafting your personalised skincare journey.

How early should I arrive for my appointment?

To ensure you receive the full benefit of your personalised treatment, we recommend arriving at least 10 minutes prior to your scheduled appointment. This gives you ample time to settle in and prepare for your experience with us.

What should I do if I'm running late?

We understand that delays can happen. If you find yourself running late, please contact us as soon as possible at 02 8999 9691. We'll do our best to accommodate you, although please note that your treatment time may need to be shortened to avoid delays for other clients.

Do you offer gift certificates?

Yes, we offer gift certificates that can be purchased for any value and used towards any of our treatments. Gift certificates make a thoughtful gift for someone special and can be bought online hereor directly from our centre.

How can I provide feedback on my experience?

Your feedback is invaluable in helping us improve and personalise our services. Please feel free to share your thoughts with our owner directly at sarah@thetreatmentcentre.com.au.